FAQs

Are your cleaners given any training?

All our cleaners – whether experienced or not - are trained to meet our standards within the first few days of their employment. The training is carried out by our supervisors and will include the following:

- How, what and when to clean
- All Health & Safety procedures
- Site safety information
- Manual cleaning
- The products and machinery we use
- Security within all premises

Are all the chemicals you use assessed under the COSHH regulations?

All materials that we use have been assessed under the COSHH  (control of substances hazardous to health) regulations.

Are the products you use on site environmentally friendly?

All products used are chosen carefully, keeping them as close to neutral on the pH Scale. A copy of our Environmental Policy is kept within the Site file which can be found in the cleaners' storeroom. The file also contains up to date COSHH Assessment sheets for each product used on site.

Do your senior management people get involved in the day-to-day running of the business?

Very much so. We pride ourselves on being a family business and we are always accessible to our clients

What are your hours of business and can we get hold of someone in an emergency?

We run what is basically a 24/7 business. If you have an emergency, such as a flood, you will be able to get hold of someone quickly for help and advice. We have had customers call at all times of day or night and we have always been able to help!

Do you ever use Employment Agencies to recruit cleaning staff?

Never. We recruit our own staff through word of mouth.  Every member of staff is interviewed and, where applicable, references are taken up. We pride ourselves on the reliability of our staff.

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